Top 3 challenges with hiring contact center agents

The experience that your customer has with your company on a day-to-day basis hinges on the quality of the customer service agents that you hire.

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Brexit and Multilingual Hiring: cause and effect

Europe is the proud owner of the largest single market in the world with over 500 million consumers; it’s no wonder so many businesses operate...

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easySPEAKing: Language Assessment Tool

Hiring multilingual candidates with confidence is important, something that isn't easy if you, yourself are not familiar with the language....

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