Top 3 challenges with hiring contact center agents

The experience that your customer has with your company on a day-to-day basis hinges on the quality of the customer service agents that you hire.

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The first certified language test for mobile!

Two trends are colliding in HR – globalization and digital transformation. Employees are being increasingly asked to communicate competently, dare...

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easySPEAKing: Language Assessment Tool

Hiring multilingual candidates with confidence is important, something that isn't easy if you, yourself are not familiar with the language....

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