Top 3 challenges with hiring contact center agents

The experience that your customer has with your company on a day-to-day basis hinges on the quality of the customer service agents that you hire.

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Digitalizing the hiring process in airlines

Airlines have traditionally been a hiring engine, with thousands of cabin crew, pilots, ground crew, aircraft engineers and designers needed every...

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27 November 2018 / / Article, candidate experience

The Four Pillars of Candidate Experience

How can you improve candidate experience when you don’t know exactly what candidates are expecting? The fact is, recruiters are still pretty bad...

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Glossary of Artificial Intelligence Terms for HR

Big data, machine learning, automated analysis and other chatbots, so many of these concepts have a variety of definitions, but it’s imperative...

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The first certified language test for mobile!

Two trends are colliding in HR – globalization and digital transformation. Employees are being increasingly asked to communicate competently, dare...

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